Opened 4 months ago

#1251 new enhancement

Need a Help Desk ticket system separate from bug tracking system

Reported by: butler Owned by:
Priority: major Milestone: Admin Tasks
Component: SasView Keywords:
Cc: Work Package: Support Infrastructure

Description

As we grow, it would be good to have a separate "help desk" ticket system fro user questions. Many of these will not necessarily be bugs in the software though even some of those could eventually lead to suggestions for improved documentation.

What is needed is a way to immediately record help request to track them and make sure we have responded. As it becomes clear there is a bug we can then enter an appropriate ticket for that into this trac system.

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